Folio3 Private Limited

Project Manager                                                                                 April 2010 –  Present

 

  • Prepare project plans and execute projects.
  • Involved in proposal preparations and business analysis.
  • Implemented different software lifecycle methodologies, in various projects, like Agile, Waterfall, Iterative and Incremental.
  • Expertise in working with different team composition models like hourly based and team based.
  • Experience in working with off shore teams.
  • Off shore and on shore client communication.
  • Expectations management for Clients.

 

 

Senior Quality Assurance Engineer

 

  • Responsible for testing enterprise and mobile applications and identifying defects.
  • Assisted in Automation testing of web application using selenium web driver.
  • Responsible for performing functional, regression, black box testing, white box testing, customer scenario and stress testing
  • Assisted in developing and execution of automation testing strategy and processes
  • Responsible for preparing test case execution reports
  • Responsible for creating training documentation and training of new incoming software quality assurance engineers
  • Assisted in identifying key business improvement opportunities
  • Responsible for working with customers to find workarounds to issues and act as an advocate of customer to bring valid issues to closure with engineering and the product management teams
  • Responsible for ensuring Customer Satisfaction
  • Assisted in identifying key business improvement opportunities

 

PixSense Private Limited

Senior Support/Quality Engineer                                                   October 2007- March 2010

 

  • Provided support to customers at Vodafone Germany, Telenor Norway, China Mobile, XL Indonesia and Globe telecom Philippines where PixSense services are deployed
  • Assisted customers with questions or issues received via phone and/or email
  • Assisted a team of customer support engineers to resolve customer issues in a timely manner
  • Assisted in establishing support processes for new products while overseeing existing projects
  • Assisted in identifying areas of opportunity to enhance customer support processes
  • Assisted with design of support processes and training of customers
  • Responsible for working with customers to debug and isolate production environment issues, provide workarounds, and where necessary escalate
  • Responsible for working with customers to find workarounds to issues and act as an advocate of customer to bring valid issues to closure with engineering and the product management teams
  • Responsible for ensuring Customer Satisfaction
  • Security sensitive position
  • Responsible for management of the certification of PixSense product line across various platforms

Software Quality Assurance Engineer

 

  • Tested software products for Vodafone, China Mobile, Telenor and PixSense; some of the largest telecommunication companies in the world, successfully
  • Responsible for reviewing and determining gaps in requirement specification documentation
  • Responsible for creating test cases based on requirements specifications documentation
  • Responsible for executing Test Plan and designed test cases
  • Responsible for testing mobile application and identifying defects on various mobile platforms including Symbian, Blackberry and Sony Ericsson and Nokia Java Platforms
  • Responsible for testing mobile application and identifying defects on web application
  • Responsible for performing functional, regression, black box testing, white box testing, customer scenario and stress testing
  • Assisted in developing and execution of automation testing strategy and processes
  • Responsible for preparing test case execution reports


Circuit City – Alameda Geneva, TX, USA

Technical Sales Associate                                                                  March 2006 – October 2006

 

  • Make new packages for IT equipment sales
  • Guide the customers to in sales process.
  • Make new orders for the vendors.

 

Pakistan International Airlines, Karachi, Pakistan

Customer Service Representative                                                  April 2005 – January 2006

 

  • Understand customer queries on the phone and provide relevant information.
  • Make new reservations by using SABRE according to the customer requirements.
  • Provide information to the customers about the new deals for valued customers.
  • Responsible for ensuring Customer Satisfaction
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